The Domestic Short Version
- Our domestic shipping partners are UPS and US Postal Service.
- Shipping Rates start at $3 for small orders and $7.50 for UPS Ground shipping anywhere in the United States.
- Domestic orders placed before Noon EST Monday through Friday ship on the same day. Orders placed after Noon EST ship on the next business day.
- UPS does not operate or deliver on the weekends.
- Orders shipping to P.O. Boxes MUST be shipped via USPS methods.
- CigarPlace.biz does not require a signature on most orders. If we request Signature Confirmation, we will contact you before your order ships for approval.
- All orders from first-time customers MUST ship to the billing address on file with your banking institution.
How much is shipping?
Please use our Shopping Cart Shipping Calculator to determine the estimated shipping costs for the products you wish to order. Our UPS Ground rates start at just $7.50 for one box shipping anywhere in the United States.
We try to make our pricing and shipping costs as clear as possible before asking customers to create an account or log-in. Add the items you'd like to purchase into the shopping cart and enter your postal zip code into the Shipping Cost Calculator, then click on Calculate Shipping & Tax. Once the page refreshes, the drop-down menu will display all of the shipping options available to you.
Should you have any questions regarding the specific shipping options available, please contact us, we're more than happy to help you choose the best shipping option for your needs.
When will my domestic order ship?
At Cigar Place, all domestic orders placed Monday through Friday before Noon EST ship the same day. All orders placed after Noon EST Monday through Friday ship the next business day. All orders placed between 12:01 PM EST Friday and 11:59 AM EST Monday will ship on Monday. We operate on a 24-Hour Turnaround (Business Hour) schedule. For more information click here.
In the case of unusually high shipping days (1st of the Month $1 Shipping, Early Bird Shipping) it is our goal to ship all orders within 24 hours, but we do reserve the right to ship some orders on the 2nd business day. If your order is going to be delayed for any reason on a day other than a shipping promotion day, you will receive an e-mail and phone call from us to let you know and asking how you'd like to proceed.
What is this 24-Hour Turnaround we've heard you talk about? Where can I see your shipping map, holiday schedule and read about how quickly you process orders?
Our 24-Hour Turnaround is something so special to us that we've created an entirely separate page to explain it Just click the link here and you can read all about how we process orders in house, see the UPS shipping map to help you calculate shipping time-frame from us to you and view our holiday schedule.
Does CigarPlace.biz offer Free Shipping on orders over $X?
Unfortunately, we do not offer Free Ground Shipping on orders over $X. Instead, we offer two other shipping promotions. They are our First of the Month $1 Shipping and Early Bird Special promotions. However, if you are placing an order of 3 or more boxes, we can occasionally offer free shipping on larger orders depending on the items you are ordering. To find out if this is possible, please call Customer Service at 1-800-913-0433
Which shipping carriers does CigarPlace.biz use?
We ship all orders via UPS or the United States Postal Service. Our Free Shipping default is either UPS Ground or USPS Priority Mail on nearly all packages we ship on our shipping special days. No slow Parcel Post or UPS SurePost with us. It is our goal to get your packages to you quickly and efficiently.
Are there any exclusions to your Free Shipping offers?
Our First of the Month $1 Shipping and Early Bird Shipping Special promotions exclude humidors. We apologize for the exclusion but unfortunately we cannot ship these orders for free. We still offer UPS Ground shipping on all humidor orders for the flat amount of $8.50.
Does UPS deliver on Saturday or Sunday?
UPS does not usually deliver packages over the weekend. There are some expedited services offered by UPS with a Saturday delivery option with costs that start somewhere in the $50-$60 range for 1-2 boxes of cigars. Please note that this service is NOT available in all areas.
Although this is not an option that we offer on our website during regular check-out, if you must have your cigars delivered on a Saturday guaranteed, please CALL US at 1-800-913-0433 to see if this option is available to you.
Do you require a signature (adult) upon delivery?
Here at Cigar Place we want to make sure that you receive the items you have ordered from us. As such, we send out ALL of our customer's packages with a tracking number. However, only on high dollar value orders, large packages (i.e., humidors) and limited quantity items, do we ask that a signature is required upon delivery.
Whenever possible, we will contact you after your order has been placed, but before it has shipped, to let our customer know that we are requesting a signature upon delivery. Customers have the option of waiving the required signature upon delivery. However, we cannot be held responsible if your package is marked as "delivered" by the shipping carrier and you do not receive it for any reason. We do not want your package to be left in front of your door and have it go missing or stolen. We can arrange for your order to be shipped to another address where someone will be available to sign for your package if you'd like.
How do you package your singles and bundles for shipment?
All of our single cigars are packaged in zip-lock bags with a "Water Pillow" humidification device. Regarding cigar bundles, if the cigars inside the bundle are not individually packaged in cellophane, we put the bundle into a large zip-lock bag with a "Water Pillow" humidification device. If the cigars are individually packed in cellophane, there isn't much we can do as the cellophane doesn't allow for much humidity transfer in either direction. You may always request that we package the cigars in a zip-lock bag with a "Water-Pillow" humidification device by asking us to do so in the Special Instructions text box during check-out.
Do you ship to addresses other than the billing address such as hotels, vacation homes, resorts, etc.?
Absolutely, we do. With enough notice (usually a few days, depending on items) we can make sure that you receive your cigars in a timely fashion to your hotel, vacation home, etc.
However, if this is your first order with us, our credit card processing company may require us to verify the card being used to place your order. This is especially true in situations involving international and some domestic credit cards where the order is shipping to an address other than the billing address.
Does UPS deliver to USPS P.O. boxes?
Generally speaking, no, UPS does not deliver to post office boxes using the shipping methods that we choose to use for your orders. There is a cheaper and much slower method than UPS Ground that some of our competitors use as a work-around to this issue. We prefer to not have your cigars out in transit this long.
Therefore we ask that you, please provide us with a street address for UPS delivery when you choose UPS Ground as your shipping option.
If you do not provide us with a physical address and you have chosen UPS Ground as your shipping option, we will attempt to contact you for such an address and hold the order in the warehouse until we receive a street address from you.
Do you ship to APO/FPO addresses?
Of course, we are honored to serve those that serve. Yes, we ship to APO/FPO addresses via USPS Priority Mail service. Please make sure that when you enter your shipping address, you choose the United States as your country, regardless of which country you are stationed in when using an APO/FPO address. Please also make sure to choose "Military Mail/Shipping" when choosing your shipping option for packages heading to an APO or FPO address.
Oh, and I almost forgot, if you Apply Promo Code: kougher at checkout, we're gonna cover your shipping charges to your APO/FPO orders as well.
We've tossed a LOT of ideas around the office, and unfortunately, we found that too many of the other options could be taken advantage of by non-military personnel or required insane amounts of additional work on our end. Also, as we price many of our cigars well below our competitor's prices, there is not often room to discount some of them further. We found that this promotion gives all military personnel a much-needed break on a simple luxury you can all enjoy.
Y'all can thank the Kandahar Koughers smoking group at Kandahar Airfield for this discount. They are a great group of more than 300 cigar smoking service members that get together for weekly herfs on base, and that organize the passing of smokes along to the FOBS that wouldn't otherwise get sticks without their assistance. If anyone would like to donate cigars their way, please contact our Ninja, Jessica and she'll happily assist you in getting cigars out to these deserving service folks. May they and YOU all return home safely.